Growth* Terms and Conditions

Work Hub Made Simple Terms & Conditions We/our/us refers to Work Hub MadeSimple You/your refers to the Work Hub Member/Subscriber/Customer

1. Purpose
  • Our aim is to help you grow your startup business by providing you with a low cost and flexible space to create, collaborate and concentrate. Please note, none of the following grants you - as a member - rights of occupation or security of tenure.
2. Expected behaviour
  • By respecting the Work Hub and each other, you can benefit from a great working environment. By signing up to Work Hub you agree to abide by the following Code of Conduct:
    • Leave desks, breakout areas and meeting rooms as you found them
    • Eat food in the communal kitchen area and avoid eating smelly food
    • Put all used glasses, mugs, plates and any other appropriate kitchenware in the dishwasher
    • Avoid sleeping on the premises
    • Do not do anything illegal on the premises
    • Refrain from any behaviour that could be deemed intimidating, abusive, discriminatory or derogatory towards your fellow Work Hub MadeSimple members and Work Hub MadeSimple staff
    • Be considerate of those around you. If you witness unacceptable behaviour or someone in distress, help if you can or report it to a member of staff
3. Use of facilities
  • Work Hub membership entitles you to the use of free internet access as well as tea/coffee and kitchen facilities in accordance with our code of conduct
  • Work Hub requires Members to be wholly compliant with the relevant provisions of the Digital Economy Act 2010 when using the provided internet connection
  • Work Hub membership gives you eligibility to book private meeting rooms in accordance with section 10
  • Lockers can be hired on a monthly basis by members. If a member does not remove property from the locker at the end of the rental period or allows rental charges to fall into arrears then Work Hub have the right to remove and dispose of any such property and shall incur no liability to any Member.
  • Work Hub accepts no liability whatsoever for the safety or security or for the loss of (including by theft) or damage to any property stored in any locker.
  • Locker keys remain the property of the Made Simple Group and must be returned on the final day of the membership subscription period, failure to do so will result in a £15 charge
  • Work Hub accepts no responsibility for any loss of or damage to Members’ property (or that of their visitors) while they are on on site
  • Appropriate use of the internet is expected - be mindful of downloading files that may slow down the wifi and try and avoid excessive or unnecessary use (e.g. streaming Netflix all day in Super HD)
  • Guests are welcome if they have a day pass. They will need to create a Work Hub account and ID will be required on their first visit
  • Access to Work Hub MadeSimple is subject to sufficient space being available and to ensuring compatibility with the Work Hub objectives
  • Members must ensure that their behaviour and that of their visitors is appropriate at all times and in accordance with our Code of Conduct
  • If you plan to make telephone calls, be aware of your noise levels and those around you; maybe take a seat on one of our acoustic sofas or come upstairs to our breakout space
  • The purchase of a day pass or any membership plan including but not limited to our Flex, Growth and/or Unlimited memberships does not entitle the customer to list the address as a physical location on Google Maps, Google My Business or any other similar tool used for advertising a physical location.  
4. Membership Plans
  • Monthly access is measured in 8-hour day units. The coworking hub is open on weekdays between 9am and 5pm.
  • Monthly access allowances start on the day the membership subscription payment is received
  • Unused day pass credits cannot be carried over
  • Work Hub membership subscription charges are payable in advance by direct debit or by credit/debit card and run for a calendar month and renew automatically.
  • Failure to pay or late payment of membership charges or other charges may result in Work Hub terminating membership
  • Cancellation requires 1 month’s written notice
  • Membership plans may be upgraded at any time and the additional day benefits will be added to your account immediately. The cost of upgrading will be pro-rated and the full new plan price charged on the 1st of the following month.
  • To downgrade your membership plan to a lower priced package requires 1 month’s written notice. The new plan will start immediately after the notice period.
  • Payment for any other service(s) provided to Members must be made in advance by credit card or in arrears by direct debit as advised at the point of ordering or booking the service(s)
  • The work hub will be closed on UK bank holidays
  • We reserve the right to make changes to opening hours and days
  • Work Hub is not obliged to refund any amounts for a period when membership is unused
  • Work Hub may at any time alter these terms and conditions, the packages offered and the level of membership charges for Work Hub membership and services at 14 days notice via the Website.
5. Work Hub Website
  • Work Hub MadeSimple owns and/or controls and all related Work Hub domains including but not limited to These domains are referred to as the WebWebsite. You are a visitor to the Website or user of the WebWebsite.
  • By accessing the Website you agree to these terms and conditions and confirm that you will fully comply with them.
  • By using the Website you confirm you accept the terms of our Privacy Policy and our Cookie Policy
6. Intellectual property rights
  • All trade marks, copyright, patents, design rights and intellectual property rights in and on the Website are owned by Work Hub MadeSimple.
  • Reproduction of the Website in any form is strictly prohibited other than for personal use or internal business use. All copyright notices in the original material must be retained. The Website must not be changed, decompiled, disassembled or reverse engineered for any commercial purpose.
  • Your right to use the Website will stop immediately should you breach any of these terms.
7. Limitation of Liability
  • Nothing in these terms limits or excludes our liability for our fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by English law.
  • Work Hub is not liable for any losses, damages, expenses, costs or liabilities (whether direct, indirect or consequential) resulting from the use of, access to, or reliance upon information contained in or available via the Website.
  • Work Hub is not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, programs, data or other proprietary material due to your use of the Website or to your downloading content on it, or on any Website linked to it.
  • Work Hub does not warrant that functions, materials and information available on the Website (and/or linked to the Website) will be uninterrupted or free from error or that defects will be corrected. Work Hub may discontinue, suspend, withdraw or change all or any part of the Website without notice. Work Hub is not liable if for any reason the Website is unavailable at any time or for any period.
  • You are responsible for implementing necessary procedures and virus checks (including anti-virus checks and other security checks) to satisfy particular requirements for the accuracy and security of the data input and output. You are responsible for making all arrangements for you to have access to the Website and any charges associated with such access.
8. Lawful purposes
  • You may only use our Website, wifi network and Work Hub office space for lawful purposes.
9. Uploading content and contacting other members
  • In uploading content to our Website via your membership account and/or where you communicate with other users, your communications and content must not:
    • Include material that is offensive, hateful, obscene, inflammatory, sexually explicit, violent or defamatory of any person
    • Promote discrimination based on any of the following: race, sex, religion, nationality, disability, sexual orientation, age
    • Be threatening, abusive or invasive of another person’s privacy, or cause an inconvenience or annoyance
    • Promote illegal activity
    • Be deceptive
    • Infringe any copyright, database right or trade mark of any other person
    • Be made in breach of a legal duty owed to a third party, such as a contractual duty or a duty of confidence
    • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
    • Promote or assist any unlawful act such as (as an example only) copyright infringement or computer misuse.
    • Give the impression that they emanate from us, if this is not the case; distribute unauthorised or unsolicited promotional material or advertising or, any junk mail or spam
    • Use personal information about other members, including (but not limited to) their names, email and postal addresses, except with their express consent
    • Contact other members for non-business related purposes
10. Links and other content
  • You are allowed to link to our Website provided you do so in a way that is legal, fair and does not take advantage of or damage our reputation. You must not use a link in any way that suggests association, endorsement or approval from us. We reserve the right to remove link permissions without notice.
11. Becoming a member
  • You must be aged 18 or over to create an account and sign up on our Website. The information you provide when you register must be true, accurate and complete. We reserve the right to refuse a request to register on our site or to become a member of Work Hub MadeSimple.
12. Suspension and termination
  • If we determine that these terms have been breached, we will take appropriate action, such as, but not limited to, closing your account.
13. Meeting Room Usage
  • Your booking is confirmed once full payment (by credit card or the use of a credit token) has been received. If payment is not received prior to the event, you can not use the room.
  • Should your meeting run over and you wish to extend your booking, let reception know and they will charge you for the additional time. We reserve the right to cancel any future bookings made by you if you have any unpaid invoices on your account.
  • No refunds will be given for cancellation or failure to use the booking.
  • We reserve the right to transfer bookings to alternative rooms of similar price, size and quality in the event the original room is inaccessible.
  • You must not participate in any illegal activity or any activity that causes disruption to other customers in the building.
  • Any damaged caused to the space or equipment during your booking is your responsibility and will be chargeable.
  • We take no responsibility for any items lost or stolen during your booking.
  • You are welcome to purchase food externally, but you are responsible for cleaning up and disposing of rubbish.
14. General
  • These terms are subject to change without notice so should be checked regularly. Continued use of the Website will be deemed acceptance of the updated or amended terms. These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.
15. About us
  • Work Hub MadeSimple is owned and operated by MadeSimple Group Ltd registered in England and Wales under company number 04214713. Our Registered office is 20-22 Wenlock Road, London N1 7GU and our VAT number is 872070825.

Cobot Terms and Conditions

Cobot is the web platform used by Moneypenny Workhub to provide this website.

1. General

1.1. Upstream-Agile GmbH, Adalbertstraße 7-8, 10999 Berlin, registered with the commercial register of the local court (Amtsgericht) of Charlottenburg under HRB 110149 B (“upstream”) provides an application to manage coworking spaces via its website (the “Service” or “Services” or “Cobot”) as further specified on (the “Website”).

1.2. All contractual relationships between upstream and any customer of upstream using Cobot (“Customer”, together with upstream the “Parties”, each a “Party”) shall be governed by these terms of service (“Terms of Service”). By registering on the Website or using Cobot, the Customer agrees to be bound by these Terms of Service.

1.3. Standard business conditions and/or general terms and conditions of the Customer do not apply, regardless of whether or not upstream has expressly objected to them in a particular case.

2. Registration

2.1. Any use of Cobot requires prior registration on the Website by creating an account (“Account”) and the acceptance of these Terms of Service. Customer must provide accurate and complete information and keep the Account information updated.

2.2. Customer is solely responsible for the activity that occurs on their Account. Customer shall keep their login data (password) confidential and prevent any unauthorized use by third parties. He shall immediately inform upstream if there are indications that any third party is misusing their account.

3. Use of Services

3.1. Offers published by upstream on the Website are non-binding.

3.2. The Customer may use Cobot for a trial run after registering. The Customer may only register for a trial run once. If a Customer registers for more than one trial run, upstream will have the right to delete these additional Accounts.

3.3. By registering on the Website according to section 2 hereof and subscribing to a subscription plan, the Customer makes a binding offer to use the respective Services. The offer shall be deemed to be accepted by upstream by making available the respective Service. Upon the acceptance of a subscription a contract governed by these Terms of Service between the Customer and upstream is concluded (the “Contract”).

4. Prices and Payment

4.1. The price for using Cobot depends on the number of members which are using the coworking space of the respective Customer (each a “Member”).

4.2. The Customer will be required to provide upstream with billing and account information for credit card, debit or other payment systems, such as PayPal, (each a “Payment Source”) for which the Customer is authorized to approve charges to allow upstream to collect payment from the Customer for their subscription plan. The Customer authorizes upstream to automatically and immediately bill the Payment Source when payments for subscription plans are due. The Customer shall only be allowed to raise an objection to a bill/deduction within eighty days starting from the day the deduction was made. If the objection was not raised, the deduction is deemed accepted by the Customer.

4.3. The billing of a subscription plan is made on a pre-paid basis. The payment source will be billed within five bank working days of the beginning of the chosen subscription period and then on a monthly or, as applicable, annual basis.

4.4. The prices stated on the Website are net prices excluding VAT. All other charges in connection with the use of the Services shall be borne by the Customer.

5. Contract Period, Termination of Contract, Cancellation of account

5.1. The Contract runs for an indefinite time and will remain in effect until terminated by one of the Parties in accordance with the Terms of Service.

5.2. The Parties may terminate this Contract for any or no reason at their convenience to the end of each month.

5.3. The Customer having used the trial run may unsubscribe from Cobot anytime without giving reason and without notice by using the respective button in their account.

5.4. The right of termination for cause and without notice remains unaffected for both Parties. A good cause for termination shall include, but shall not be limited to, any of the following events:

5.4.1. the Customer fails to comply with any applicable legal provisions;

5.4.2. a serious breach of the Customer of obligations arising from these Terms of Service by the Customer;

5.4.3. an attempt a denial of service attack on any of the Services by the Customer or any attempt to hack or break any security mechanism on any of the Services;

5.4.4. the Customer fails to pay the fees for the ordered Services;

5.4.5. a proceeding to wind-up the Customer or similar is brought against, or by the Customer (especially including insolvency and creditor protection scenarios and similar).

5.5. Any termination declaration shall be made via the “termination” button within the Account.

5.6. In the event of termination,

5.6.1. the Account of the Customer will be disabled and the Customer may not be granted access to their Account or any files or other content contained in the Account although residual copies of information may remain in upstream’s system;

5.6.2. any rights of use granted to Customer for using Cobot shall expire immediately and Customer shall cease to use the Services;

5.6.3. upstream will not refund any prepaid fees to Customer.

5.7. After a period of inactivity, whereby a user fails to log in to an Account for a period of nine months, upstream reserves the right to disable or terminate the Account. If an Account has been deactivated for inactivity, the subdomain associated with that Account may be given to another Customer without further notice.

6. Intellectual Property Rights

6.1. Subject to these Terms of Service, and for the duration of the Contract, upstream grants the Customer a non-exclusive license to use the Services, which non-exclusive license is hereby accepted by Customer (the “License”). The License shall be granted as non-exclusive, non-assignable, non- transferable, with no right to sub-license, worldwide limited right to use the Services. Customer is responsible for its staff’s compliance with the Terms of Service.

6.2. The scope of the License shall be subject to and limited by the number of Members as agreed between upstream and the Customer.

6.3. upstream does not claim any ownership in any of the content uploaded, transmitted or stored by the Customer in its Account. upstream will not use any of such content for any purpose except to provide the Customer with the Services.

7. Proper use

7.1. The Customer agrees that they are responsible for their own communications and for any consequences thereof. The Customer shall act according to the destined functions of the Website and Services. Any inappropriate or illegal use, manipulation, or change of the Website and Services is prohibited. In particular, the Customer shall, shall not agree to, and shall not authorize or encourage any third party to:

7.1.1. use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains malware or is otherwise objectionable as reasonably determined by upstream;

7.1.2. upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or other proprietary, contractual or fiduciary rights or obligations;

7.1.3. prevent others from using the Service; or

7.1.4. use the Service for any fraudulent or inappropriate purpose.

7.2. upstream reserves the right to delete any infringing content according to this section 7, terminate the Services and/or suspend Accounts of a Customer that is violating any of these Terms of Service, in particular this section 7.

8. Representations and Warranties

The Customer represents and warrants that (i) all information provided by them to upstream to participate in the Services is correct and current; and (ii) the Customer has all necessary right, power and authority to enter into the Contract and to perform the acts required of Customer hereunder.

9. Indemnification

9.1. The Customer will indemnify, defend, and hold harmless upstream and its officers, directors, employees for any and all claims, suits, litigation, causes of action, losses, damages, expenses, costs (including court costs and attorneys’ fees) and liabilities (“Losses”) that arise out of, or in connection with (i) the Customer’s use of the Website and/or Services; (ii) any breach by the Customer of any warranty defined in section 8; (iii) any claim that the Customer’s content distributed via the Services caused damage to a third party.

9.2. In cases of an aforementioned enforcement of claims by third parties, the Customer will provide upstream with all their information that is needed for the examination of the claim and for the defense against it. The Customer provides the information immediately, truthfully, and completely.

9.3. The regulation of liability of the Customer or their obligation of indemnification shall apply to the same extent in the event of an act of a Member of the Customer.

10. Limitation of Liability

10.1. upstream’s liability for damages caused by or related to the exercise of rights and obligations under this Agreement shall be excluded. The limitation of liability shall not cover

10.1.1. damage from injury to life, body or health caused by upstream;

10.1.2. damages caused by upstream that are a result of willful intent or gross negligence;

10.1.3. damages caused by upstream as a result of slight negligence in the event of upstream’s breach of an essential contractual obligation which is indispensable for the duly execution of the contract and thereby jeopardizes the achievement of the contract purpose and such damage is typically foreseeable at the time of the infringement;

10.1.4. upstream’s liability in the event of the assumption of a warranty if an obligation infringement covered thereby triggers upstream’s liability.

10.2. Liability under the Product Liability Act (Produkthaftungsgesetz) shall remain unaffected.

10.3. The limitations and/or restrictions of upstream’s liability shall also apply to the personal liability of its legal representatives and vicarious agents.

10.4. upstream will not be liable hereunder by reasons of any failure to timely perform its services due to an event beyond its reasonable control, including acts of God.

11. Use for reference

The Customer agrees that upstream may use information of the Customer provided by them (i.e. the name/trademark) for marketing purposes as reference on the Website. The Customer may withdraw such consent by writing an email to upstream to

12. Privacy Policy

upstream provides the Customer with information on how data is collected and processed in Upstream’s Privacy Policy.

13. Miscellaneous

13.1. These Terms of Service shall be governed by the laws of the Federal Republic of Germany excluding the Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws provisions. Both Parties submit to the exclusive jurisdiction of the courts of Berlin.

13.2. Should any provision of this Terms of Service be or become invalid, ineffective or unenforceable as a whole or in part, the validity, effectiveness and enforceability of the remaining provisions shall not be affected thereby. Any such invalid, ineffective or unenforceable provisions shall be deemed replaced by such valid, effective and enforceable provision as come closest to the economic intent and purpose as of such invalid, ineffective or unenforceable provisions as regard subject-matter, amount, time, place and extent. The aforesaid shall apply mutatis mutandis to any gap in these Terms of Service if any court has confirmed such proceeding.

13.3. upstream reserves the right to change these Terms of Service at any time without indicating the reasons. upstream will notify Customer of the changed Terms of Service on the Website or via email no later than two (2) weeks before the refined terms will take effect. In case Customer objects the new Terms of Service they may terminate the Contract with a period of two (2) weeks upon receipt of the information about the changes by upstream via the “termination” button within the Account.